About the reliability of data centers
All Tucha facilities are located in secure data centers that meet the security level of Tier 3 and higher. This means that sites have both main and backup communication channels, among which are Internet channels, power supply, cooling systems, etc. Both preventive and maintenance processes inside the data center occur without stopping the systems, so the servers are available at any time.
About backups
In order to enhance the security of your data and further protect it from loss, we recommend that you regularly create backups and store them in the cloud. Cloud backup hosting based on the TuchaBackup service is useful for this . It will help you place backup copies of website files and databases on remote servers (mainly in Germany) and have round-the-clock access to them. The initial configuration is 50 GB and costs 5 € / month. The amount of cloud storage can be easily expanded as needed.
Service testing
Of course, our clients can test the work with the website in the cloud from Tucha for 7 days for free. This time is usually enough to check the speed and stability of the website in the cloud, to assess the ease of use of the service and the quality of interaction with the technical support service.
Before starting cooperation, we will help you choose the right service and configuration, deploy a virtual machine and help with data transfer, if necessary.
Technical support
Simple and understandable communication with the technical support service, its availability 24 × 7 and quick response to requests are what each of our clients receives. And, of course, the uninterrupted operation of virtual servers where the site or online store is located. We work around the clock to ensure that the system works stably, and clients receive the best service. You can choose one of the following types of technical support : Technical analyst job description
Basic (free).
Permanent server administration (50% of the server cost, but not less than 30 euros / month).
Hourly server administration (€ 20 / hour).
Warranty support (free under certain conditions).
Financial, accounting and legal issues
About payment for services
Payment for all Tucha services and services is carried out in UAH. The cost is fixed for the whole month at the NBU rate on the first day of each month. Note that the price already includes VAT (for those who are payers of this tax).
As for the methods of payment for services available in Ukraine, these are payment to the company's current account, payment by credit card (through the Privat24 application or PrivatBank terminals) and online payment using the LiqPay electronic wallet.
If you need to pay for cloud services in euros using PayPal or Bank Transfer (classic bank transfers), you can use the services of our partner in Poland.
About accounting documents
Each client receives a full package of necessary accounting documents: originals of invoices, certificates of work performed, tax invoices, etc. We actively support electronic document management, however, if paper versions of documents are needed, we will definitely provide them.
About legal security
Cooperation of clients with Tucha is based on a public contract (offer) . If you need a paper version of it, we will also provide an application for joining the offer agreement.
Outcome
Hosting sites and online stores on Bitrix: Site Management in the clouds from Tucha provides reliable data placement, high performance indicators and guaranteed service availability at 99.0-99.9% levels. And you will receive the best technical support 24 × 7, transparent terms of cooperation, as well as our care and prompt assistance in resolving any issues.
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