The main difference between RPA technology (in Russia the abbreviation "RAP" is sometimes used) from traditional business automation solutions is to imitate human actions. Robots or software interact with a variety of tools to perform time-consuming tasks. But these are not physical machines with arms and heads, as you might think. In simple terms, you could call them digital bots. For example, automatic responses to simple customer inquiries, transaction processing, analog input, and so on.

What RPA is all about: everything about a business automation platform

What does RPA mean for business?

Robotic process automation is part of the so-called Fourth Industrial Revolution ( wiki ). The more companies implement RPA, the higher the explosive productivity wave will rise. For many years, robots have been used on assembly lines in various industries. But as the capabilities of machine learning and artificial intelligence develop, robotic automation will also increase accuracy and efficiency in business processes, as well as reduce costs in all economic sectors, without exception systems administrator requirements.

What is an RPA platform?

The RPA platform is a ready-made set of highly customizable tools. The developer's task is to make it easy for any business to create specialized agents that can speed up the execution of clerical tasks based on the set rules. The power of RPA today lies in four main factors.

Customizable to your needs

Program your RPA bot yourself. The tool is suitable for any repetitive digital task, no matter what you think. If you have an employee who takes certain actions after receiving an electronic notification (for example, an email), then the RPA robot can also do this.

Integrates into any business

Connect automation to any software. If you are using different operating systems (for example, macOS, Windows and Linux) in the same company, then this will not be an obstacle to the robotization of transient tasks from one platform to another. Some bots are completely based on the analysis of data from the screen.

Easy to operate without knowledge

It's very easy to set up. The procedure resembles recording a macro for the same actions. There are special no-code interfaces where control is also automated and based on user actions. That is, even those employees who are far from technology can be "entrusted to a robot" that will study the user's habits and activities, and then automatically adjust their algorithms.

Inexpensive pleasure

It's bad, but robots are cheaper than humans. It makes no sense to outsource business processes, when third-party contractors can be replaced with robotic automation of the same tasks. And most likely it will give even better results. Unless, of course, your outsourcing partner has not incorporated RPA into their work model.

What RPA is all about: everything about a business automation platform

Business often relies on repetitive tasks. In many ways, success depends on the speed of raking up a boring, troublesome routine. In this case, RPA is the most effective way to take the burden off live employees.

Engage your best talent with meaningful creative or even innovative challenges. Your employees and customers will be grateful because RPA robots can do boring repetitive tasks and respond to problems faster. Moreover, the number of errors in their performance tends to zero, in contrast to human labor.